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Send us an email and we'll get back to you as soon as possible.
bbogale@protonmail.com →Quick Help Topics
Recording Issues
Ensure microphone permissions are enabled in Settings
AI Not Working
Download AI models in Settings → AI Models
Speaker Detection
Works best with clear audio and minimal background noise
Export Issues
PDF/HTML exports save to your device's Documents folder
Subscription Help
Manage subscriptions in your App Store account settings
Restore Purchases
Go to Settings → Subscription → Restore Purchases
Frequently Asked Questions
Open the app and tap the red microphone button on the Record tab. Grant microphone permission if prompted. The app will automatically transcribe and identify speakers as you record. Tap the stop button when finished.
Yes! On the Record screen, tap "Upload Audio/Video File" to import existing recordings. The app supports common audio formats (MP3, M4A, WAV) and video formats (MP4, MOV).
Speaker identification works best with clear audio and distinct voices. For optimal results, ensure speakers are not talking over each other and minimize background noise. You can rename speakers after recording by tapping on their labels.
ClearNoteCheck offers 7 report types: Executive Brief, Meeting Summary, Meeting Minutes, Team Meeting Notes, Staff Meeting Memo, Meeting Memo, and Memorandum. Each includes different sections like Key Points, Topics, Highlights, Risks, Follow-ups, and Metrics.
To cancel your subscription, go to your device's Settings → [Your Name] → Subscriptions → ClearNoteCheck → Cancel Subscription. Your access will continue until the end of the current billing period.
Yes, your privacy is important to us. Recordings and transcriptions are stored locally on your device. Please review our Privacy Policy for complete details on how we handle your data.
ClearNoteCheck currently supports English and Amharic transcription. We're continuously working to add more languages in future updates.
After recording or opening a meeting, go to the "Chat" tab. You can ask questions like "What did John say about the deadline?" or "Summarize the main decisions" and the AI will answer based on your meeting content.